Terms and Conditions

We love our Customers. These T’s & C’s are drawn up to safeguard our relationship so you are aware of how we view our responsibilities that do not affect your statutory rights.

In these conditions, ‘the Company’ means Idee Group Ltd and ‘the Customer’ means the purchaser of goods from the Company. No variation of these conditions shall be valid or applicable unless agreed in writing by the Company.


If goods not received within the suggested delivery time, please advise the Company by telephone or email as soon as possible. This must also be confirmed by letter, to reach the Company within the next 7 days.


Any damaged or lost items must be notified in writing to the Carriers and the Company within 2 days of receipt. The goods must be retained by the Customer until examined by the Carriers representative. No claim for damage or loss in transit can be accepted unless the above instructions are strictly complied with. The customer may be asked to sign a copy of the company’s carriers delivery note or manifest as an acknowledgment of receipt of goods. The customer should inspect the goods carefully as an unqualified signature shall be deemed to signify the customers’ acceptance that the goods are in good condition.


If the customer considers that the goods are in any way defective, notice must be given to the Company by email or recorded delivery of post. Written notice must specify the alleged defect, accompanied by photographs if possible, within 10 days of receipt of the goods, or such period as the Company may consider reasonable in the circumstances. The Company shall not be liable for any defect unless it is so notified. If the Customer gives notice as aforesaid and can prove that the goods were defective at the time of delivery (unless such defect was caused by damage in transit) the Company shall be entitled, at its option:

a) to accept the return of the goods in accordance with the final sentence thereof;

b) to replace the goods within a reasonable time of the date (if any) of the order or delivery thereof or

c) to make to the Customer a reasonable allowance in respect of any such defect.

4. RETURN OF GOODS (In relation to conditions 2 and 3)

The Customer may return goods to the Company according to statutory rights and with the prior agreement by a duly authorised officer of the Company. The Company may at its option collect the goods or require the Customer to return the goods by a reputable Carrier provided that the Customer shall notify the Company forthwith by recorded delivery of post of the date of return of the goods and provide the name, address, and reference of the Carrier.

If the Customer shall not comply strictly with these conditions, then if any goods are lost or damaged in transit, the Customer shall be liable for such loss or damage and shall indemnify the Company against such loss.


The Company does not guarantee that it will comply with any delivery date specified on an order and shall not be responsible for any delay in transit between the Company’s premises and the Customer’s premises. In the event that deliveries from the Company’s suppliers shall be delayed for whatever reason, such reason is beyond the Company’s control, the Company shall not be responsible for any liability or obligation to the Customer or any Third Party.


(a) Legal title in the goods shall not pass to the customer unless and until the customer shall have discharged all its indebtedness to the Company in respect of goods.

(b) Notwithstanding the terms of (a) above the customer shall be entitled before discharging its obligations to the Company to resell the goods or any of them. Upon such resale and without derogating from the Company’s other remedies (including its right to trace) the customer shall hold the proceeds of sale upon trust for the Company until such time as all the customer’s indebtedness to the Company under any contract sale entered into between them or otherwise shall have been discharged.


The Company reserves the right to re-negotiate the price of goods if there is a fluctuation of the currency of the country of supply and Sterling, the relevant period for measurement of such fluctuation is between the date of the order and the date of importation by the Company.


Where offered, settlement discount will only be allowed on payments received within 3 days of the settlement date. Settlement date is the invoice date plus the number of settlement days offered.


We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.


If by reason of items to be returned, part payment of an invoice is withheld awaiting collection of goods or Credit Note, the BALANCE of that invoice MUST be paid by the due date. No offset against other payments/invoices due to the company is allowed. The company does not accept any claim for consequential loss howsoever caused.


The Company reserves the right to charge carriage on orders placed if under £500.00, excluding V.A.T. or to the Highlands and Islands of Scotland, Ireland, Isle of Man or the Channel Islands.


The Company reserves the right to pass on to the Customer any bank charges for transactions due to non-clearance of cheques.


Payment is due on the terms agreed. 

For businesses, by completing an application for credit account facilities, the Company will take this as your authority to take up references to satisfy itself as to the extent of credit to be granted, we may also share this information with other providers of credit checking services and/or the Giftware Association. Any cancellations must be by written instructions within 14 days of the order being given. These conditions are the contract between the customer and the company and shall be subject to and construed in accordance with English law.

Your attention is drawn to our Privacy Policy which forms part of these Terms and Conditions.